Round 4 --- throw rocks at boys....Claire's

[Waylon]

Just to let you all know, I spoke with a very nice lady by the name of Donnell (sp?) at Claire's. She was a bit horrified that these hats were on sale, and promised to contact the store manager "Katy Michaels" immediately. Ms Michaels is suppposed contact me by Friday to discuss this. I suspect they'll act reasonably and stop selling these things, but we'll see. I'll let you all know what happens as soon as I hear from them.

If you contact Claire's, PLEASE be polite. Be firm, be outraged, but please be polite. Starting off with a polite, reasonable attitude from the outset goes a long way towards making your point and getting "buy-in" from people. Pissing them off will do nothing but harden their "stance" and will make your message easy to dismiss.

[MKx2]

and I've received a response from Katy Michaels who is going to "look into the matter" and will let me know the result.

Honey ALWAYS gets more flies than vinegar  :-)

[joni]

I emailed customer service and heard nothing.

[MYSONSDAD]

Hello!

Thank you for contacting us regarding the "Boys are Stupid..." merchandise
we carry.  Let me assure you your comments will be given every
consideration.

We have notified our executive staff and merchandising team responsible for
buying this product, making them aware of your sentiments. I sincerely
apologize for any anxiety caused by this product, as is not our intention
to offend or make you feel uncomfortable with any product we carry.

At Claire's we pride ourselves on the quality of our merchandise and
customer service excellence.  We want you to enjoy every Claire's shopping
experience and hope to deserve your business once more.

Again, thank you for bringing this matter to our attention.


Best Regards,

Nicole

[Rakkasan]

Below is the email I received from Claire's with regard to my email concerning the "Boys Are Stupid" merchandise.  It appears to be a form letter response, but it was especially written as a response to complaints about the "Boys Are Stupid" merchandise. So although I did not get a personallized response, they must be receiving enough emails to make it worth their while to create a form letter and probably an auto-responder for the email.  Personally, I take this as a good sign. :)    

Keep bombarding them with those emails

Customer Service - Claire's/Icing by Claire's
Phone:1-800-CLAIRES (1-800-252-4737)
E-mail:[email protected]

Hello!

Thank you for contacting us regarding the "Boys are Stupid..." merchandise
we carry.  Let me assure you your comments will be given every
consideration.

We have notified our executive staff and merchandising team responsible for
buying this product, making them aware of your sentiments. I sincerely
apologize for any anxiety caused by this product, as is not our intention
to offend or make you feel uncomfortable with any product we carry.

At Claire's we pride ourselves on the quality of our merchandise and
customer service excellence.  We want you to enjoy every Claire's shopping
experience and hope to deserve your business once more.

Again, thank you for bringing this matter to our attention.


Best Regards,

Nicole
Customer Service Representative

[MKx2]

Sorry to take so long Joni ...

e-mail directly to

[email protected]

[1angrystepmom]

x(

[1angrystepmom]

x(

[FatherTime]

:)

[FatherTime]

I went back to the store where I had seen the hats.  They are still on the shelf.

I would like to have all the information available to present to a friend who works at one of the local networks news stations.  I would like to be able to show him what others have said about the merchandise.  I want to show the video program from Seattle if possible as well.  I hope to have a local news story aired on the local station regarding Claire's indifference as to violence against children.

I also was thinking of tying in how VAWA, the violence against women act, is gender discriminatory as well.  

Any Ideas?

Also, I never received a response to my letter to Claire's customer service.  I must not matter to them.

Thanks for any and all help on the matter.